Returns & Exchanges
At Envy Bathrooms, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Request
Contact our customer support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully repack your items in their original manufacturer packaging, ensuring all fixtures, fittings, and manuals are included.
Ship to Warehouse
Affix the provided return label or ship via a tracked courier to our central distribution center at the address provided in your authorization email.
Quality Check and Refund
Once our technicians inspect the returned items for resale quality, we will process your full refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing